Employer: Carle Health
Job Title: Guest Relations Attendant
Additional Information: https://careers.carlehealth.org/jobs/8000?lang=en-us
Responsibilities
Displays professionalism in fulfilling job responsibilities.
- Maintains an impeccable and professional appearance at all times
- Graciously greets and welcomes every patient, visitor and employee. Uses scripts where necessary
- Exhibits a friendly, outgoing, energetic demeanor. A can-do attitude.
- Displays an appropriate sense of urgency in response to visitor requests and / or complaints.
- Provides assistance as visitors exit their vehicle and provides assistance with wheel chair if needed.
- Monitors posted positions appearance, performs simple cleaning duties and reports extreme conditions to Environmental Services.
- Monitors activities at and nearby assigned posts.
- Maintains professional manner in diving van / vehicles
- Adheres to all rules of the road
- Maintains clean driving record
Completes tasks accurately and thoroughly and in a timely manner.
- Shows self-initiative in performing all tasks and duties.
- Follows up and carries through on all work assignments.
- Develops and implements ways to enhance service to guests and staff.
- Uses time productively and efficiently.
- Performs assigned tasks accurately.
- Prepares and follows daily time schedule.
- Thoroughness and accuracy of client pick-up and arrival times.
- Has an understanding, maintains awareness of and enforces all policies related to positions such as Smoking and Parking Policies.
- Displays an appropriate sense of urgency to all guest requests and / or concerns.
Accepts the role of providing personal service tasks.
- Understands and accepts the role of providing service tasks.
- Provides assistance as guest exit their vehicle and assists with wheel chair if needed
- Responds in a timely manner to those who need assistance.
- Remains calm, thinks clearly and maintains control under pressure and in stressful situations.
- Offers assistance to all that enter or leave.
- Provides alert, helpful, efficient responses to phone callers.
- Provides direct service or helps make other arrangements.
- Provides safe, quality transportation while providing safe during practices.
- Completes yearly competency of special patient handling equipment
Demonstrates effective interaction communication with people.
- Demonstrates excellent verbal communication and interpersonal skills
- Uses proper radio/phone communication techniques.
- Greets patient/visitors/clients of the Medical Center determining their needs for assistance, directions, and escorts.
- Assists people into and out of their automobiles/MMCI transport vehicle and transports all luggage.
- Attends department meetings and training sessions.
- Coordinates with the volunteer escorts to assure a quick and efficient transport of patients/visitors to their destination.
- Maintains readiness for visitors/surveyors from state and national organizations who may arrive at Methodist at 'anytime unannounced.' Calls Support Services Director, EVS Manager or Security to notify them of their arrival and a request for escort to our Executive Office.
- Maintains knowledge of Medical Center locations for efficient directions and assistance when
