The Client Services Office (CSO) is part of the UIC Academic Computing and Communications Center. The CSO handles new student hiring, basic training and supervision, and is located in 2267 SELE. New student employees can work as: lab monitors in any one of the ACCC computer labs located on campus, helpdesk consultants, or MicroRepair technicians.
All ACCC student employees support the faculty, staff, and student use of ACCC computing services in whatever role or location they are scheduled in. Consider the diverse range of services: ACCC computer labs, U-Print printing services, Blackboard, UIC wireless networking, WebStore software sales, netID and common password service support and email. The students working our MicroRepair positions support lab hardware and provide service calls to faculty/staff.
Specifically, student employees are hired by the CSO or MicroRepair for the following:
Lab Monitors
To work as lab monitors in ACCC public computer labs, assisting with basic account and access issues, software use, printing services, general network connectivity issues and enforcement of the Acceptable Use Policy. As lab monitors, employees maintain the lab environment and are the first to troubleshoot, fix and/or report problems with lab equipment. Lab monitors also assist users with special accessibility needs.
Helpdesk Consultants
To work as helpdesk consultants at the Client Services Office, the primary helpdesk and point of contact for ACCC services. Support is provided in-person, via email, and phone.
MicroRepair Technicians
Micro Repair (PC Support) technicians are responsible for troubleshooting and repairing public/teaching computer lab assets as well as providing On-Site Helpdesk support for UIC Faculty and staff. Potential applicants should be familiar with PC components and possess basic computer troubleshooting skills.
ACCC will staff the Library's new IDEA Commons on a 24-hour basis, four nights a week. The evening shift will be from 11pm to 7am. Applicants' ability to work this shift will be a strong consideration, not a criterion, of employment.
Applicants can be placed in either area (CSO, MicroRepair, Remote, ACCCeSS Helpdesk) based on skill set as well as the needs of the ACCC.
To learn more and apply, visit: http://accc.uic.edu/service/cso/employment *We are accepting applications until July 21, 2014.
